1. Accepted Payment Methods

We accept all major debit and credit cards through our secure payment processor, Square. This includes:

• Visa
• MasterCard
• American Express
• Discover
• Most other widely used cards

All payments are processed in real-time during checkout.

2. Payment Timing

Payment is required at the time of checkout. Once your payment is confirmed, you will immediately receive:

• A payment confirmation on-screen
• A digital invoice and receipt via email
• An official order confirmation

3. Currency and Conversion

All transactions are processed in Canadian Dollars (CAD).

If you are paying with a card issued in a different currency:

• Your card issuer or payment gateway may charge a currency conversion fee.
• Hospital Bed Rental Inc does not charge any currency conversion or foreign transaction fees.

4. Taxes and Pricing

All prices displayed on our website are inclusive of applicable Canadian sales taxes (e.g., HST/GST). There are no hidden fees added at checkout.

5. Payment Security

We use Square, a PCI-compliant and encrypted payment gateway, to process all transactions.

• We do not store your card details on our servers.
• Your information is transmitted securely using industry-standard SSL encryption.

6. Failed Payments and Refunds

In case a payment fails during checkout:

• No charge will be made to your account.
• Any pre-authorized amounts will be automatically released back to your original payment method, depending on your bank’s policies.

We do not process recurring or subscription payments — each payment is one-time per transaction.

7. Chargebacks

If you believe you were charged in error or wish to dispute a charge, we recommend contacting us first. Our customer service team is here to help resolve issues promptly.

• Chargebacks initiated without prior communication may delay resolution.
• Refunds for approved returns are processed according to our Return and Refund Policy.

8. Return and Refund Support

If you experience any issue with your order, you are covered by our 30-day Return and Refund Policy.

You can reach out to us at any time via:

• Phone: +1 (888) 213-7726
• Email: info@hospitalbedrent.com

For complete details, view our Return and Refund Policy.

9. Policy Updates and Customer Notification

Whenever we make changes to our Payment and Billing Policy, we ensure customers are notified through one or more of the following methods:

• Posting an announcement or banner on our website
• Sending direct email notifications to customers on file
• Updating the “Last Updated” date on this page

Your continued use of our services after a policy update implies your acceptance of the changes.